Return and Cancellation Policy

Our sheer commitment to customers empowers us to work intently along with each client. Our center remaining parts in the fulfillment of our customers. On the off chance that you are not happy with our administrations, we have 7 days’ substitution strategy same as other commercial centers. Sympathetically go through every one of the conditions referred to in the item before buying it, it conveys every one of the insights concerning the administrations or the item you purchase.

Whenever disappointed with our item quality, clients reserve the privilege to request supplanting with 7 days. Our return and scratch-off strategy are as per the following:

If you have to cancel an order, please do so within 24 hours of placing the order. It is NOT possible to cancel part of your order. We recommend you cancel the entire order and re-purchase required quantity to simplify the transaction.

If you cancel your order before your product has shipped, we will refund the entire amount subject to deduction of charges if any and whereas you cancel your order after the shipment but before receipt of the item, the same will be liable for deduction of the two-way shipping costs.

 

Crossing out Policy

You can drop your request by calling our Customer Support helpline on 09150275508. We require at least a 1-day scratch-off notice preceding transportation a thing.

 

Brings Policy back

How the return function?

We offer 7 days’ substitution of all bought things without asking you any clarification.

We as a rule convey inside 2-3 working long stretches of arrangement of the request. All conveyance times for explicit things are recorded on the things page and the shopping sack page. For orders with numerous things and diverse conveyance times, the longest conveyance time applies.

For substitution, you need to reach us within 7 days from the conveyance date

 

When would I be able to get my request conveyed to me?

After the position of the request, we as a rule convey within 2-3 working days. The conveyance period for everything is referenced on the things page and in the shopping pack interface. If you request various things and diverse conveyance times, we consider the conveyance season of the thing with the longest conveyance time.

Buying from ovantica.com resembles a piece of cake and complete true serenity.

If you discover any assembling imperfection, you can return the things to us within 7 days of receipt and we will give the substitution after checking every one of the things. the substitution solicitation will be dropped by us, in the event of 3-time disappointment of opposite pickup or fourteen days passed after pickup was started interestingly.

• Some additional guidelines:
• Within the initial 7 days of receipt, we will acknowledge all profits yet not in case those orders have been harmed by the actual clients separated from ordinary utilization.
• Please guarantee that you pack things safely and securely to stay away from any misfortune or annihilation through travel and with all unique bundling (labels and so forth) For all self-delivered returns, we demand you to utilize a dependable dispatch administration once we receive your return, we will inspect the item and arrange for replacement as long as the returned item is in same condition.
• Once we get your return, we will review the thing and mastermind substitution as long as the returned thing is in the same condition
• You can illuminate us in 7 endless supply of the package by keeping in touch with us at support@ovantica.com. Mercifully guarantee that the things are securely pressed and given over to our get individual.
• when Return Form is utilized by your benefit to dispatch the Return from your end for speedier reaction, point D) will apply
• We will not repay the delivery charges

• What would I be able to return?

   

1. Any items requested from ovantica.com can be returned within 7 days of conveyance to get a substitution. Any things with assembling deformities can be returned within 7 days of conveyance and will be traded after we have gotten them in our distribution center. items expected to return should be gotten back with unique bundling unblemished and unique labels utilized when you got them.
2. Have a go at staying away from any item harm during the preliminary stage to guarantee that your profits are acknowledged by our quality group.

 

Note:

1. 1. If you have decided for Ovantica to build up the pickup of profits, our coordination group would solidify the pickup in 48-72 hours of the task of the pickup application. Compassionately affirm that you will be accessible with the shipment before surrendering the re-visitation of the pickup group.
2. If your pin code isn't covered by our pickup administrations, you may need to self-transport the bring thing back. All returned items go through the examination eliminate before we convey the substitution.
3. Kindly hold your delivery receipt. If you are self-transportation your profits to us, and update the subtities through client care on 09150275508 or email us the following data on support@ovantica.com so we can follow the conveyance of your profits to us. During self-sent, if items are harmed, We won't be obligated for things harmed.
4. The transportation charge is non-refundable.

 

• Where do I send my return?

In instances of both pickup and self-transportation, you should guarantee that your location is printed/composed on your profits package with the Ovantica request # if it's not too much trouble, additionally incorporate the first receipt as verification of procurement with the return.

• Ovantica.com,No 596,
  Ruby Building, 1st Floor,
  Velachery Main Rd,
  Chennai - 600073 TN, India
• Email: support@ovantica.com
• Hotline : 09150275508

 

• How long will the Cycle take?

In light of your area, the interaction may require as long as 15 days. It relies on the dispatch benefits also, when gotten, we will start the substitution after it passed our assessment interaction which may require 48 hours. In the meantime, we will keep you educated regarding the substitution interaction, by sending your email notice about the situation with the bring cycle back.

 

• Any charge for bringing products back?

We give one free converse shipment. We likewise don't charge for any pickup or administrations masterminded by us. On the off chance that your pin code does exclude from our pickup administration or you would prefer not to hang tight for pickup administration, you can generally dispatch the things to us at our "Bring Desk back".

 

• Can I demand conveyance outside India?

Presently, ovantica.com just conveys inside India.

General Rules for a Successful Return

 

1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

 

1. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on-the-spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. Click here to know more about Open Box Delivery

 

1. For Furniture, any product-related issues will be checked by authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opine that replacing the faulty/defective part will not resolve the issue.

 

Wrong Delivery - (Customer received delivery message, product not delivered):

'In case the product was not delivered, and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.'

 

For any other issues with the product, you may contact Ovantica's Customer Support - 9150275508

During pick-up, the product will be checked for the following conditions:

Category	Conditions
Correct Product	IMEI/ name/ image/ brand/ serial number will be matched.
Complete Product	All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), as applicable, freebies and combos (if any) should be present.
Unused Product	The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a mobile/ laptop/ tablet, the device should be formatted and screen lock (pin, pattern or fingerprint) must be disabled.
Undamaged Product	The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears   or holes.
Undamaged Packaging	The product's original packaging/ box should be undamaged.

The damage conditions for the refurbished products shall be as provided on the product page.

The field executive will refuse to accept a return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by Ovantica.

For Customer Support - support@ovantica.com